What is Zenmarket?
Zenmarket revolutionizes access to fresh food and groceries by connecting consumers directly with producers, eliminating middlemen. By empowering African farmers and leveraging technology, we deliver high-quality food at fair prices, promoting a sustainable food system.
How can I create an account?
1. Visit Zenmarket.ng to "Sign up " or download the Zenmarket App for iOS or Android.
2. Fill in all the needed information and click "create".
3. A confirmation of your registration will be sent to your email address.
How can I make an order?
1. Visit Zenmarket.com or download the Zenmarket App for iOS or Android and Sign in.
2. Browse the product you need by food categories or use the search bar.
3. Choose the items you are interested in by buying by yourself or sharing with other shoppers.
4. Add items to your cart and check out quickly.
5. Pay for your products securely via Paystack or direct transfer into our bank account.
6. Your order summary and confirmation will be sent to your registered email.
How long does it take for my order to be delivered?
We offer same-day, next-day, and scheduled deliveries from Monday to Saturday. No Sunday deliveries.
Why should I buy on Zenmarket?
1. Access to fresh and affordable food
2. Convenient delivery options
3. Competitive prices on all products
Can I return an order?
Yes! If your order meets our return policy criteria, you can return it. Just get in touch with our customer service within 6 hours of receiving your order to start the process. You can find more details on our Return & Refund Policy
How do I make payment?
We accept various payment methods, including card payments, bank transfers, wallet payments, and online payments via Paystack. Simply choose your preferred payment option at checkout and follow the instructions to complete your purchase.
Can I pay on delivery?
We currently dont offer pay-on-delivery. All orders need to be paid for in advance before we dispatch them for delivery.
How can I apply a coupon/voucher code?
To use a discount or voucher code, simply enter it in the designated field at checkout and click "Apply." The discount will automatically be deducted from your total. Below is the step by step guide:
1. Add your favorite items to cart
2. Fill in your delivery details
3. At checkout, look for the "Apply Voucher Code" or "Apply Coupon Code" section and enter code.
How can I join the Zenmarket Referral Program?
Whenever you refer us to your friends or family members, you stand to earn ₦ 1000. Your referrals need to sign up with your referral code and make a purchase.
Do you have a Mobile App?
Yes! Our mobile app is available for both iOS and Android devices. You can download it from the Apple App Store or Google Play Store to enjoy a seamless shopping experience wherever you are.
Does Zenmarket have an office?
Yes! We are located at Ajah, Lagos but we don't do walk-ins.
Contact Number: +2348035008811
Email: info@zenmarket.ng
Is my card information secure?
Your security is our priority. We use Paystack, a PCIDSS-compliant payment processor, to handle your card details securely. For more information, see our Privacy Policy.
Can i order for someone?
Yes, you can! Simply provide the recipient’s delivery details during checkout, and we’ll ship the order directly to them
How do i use my wallet
You can use your wallet to pay for orders on our website by selecting it at checkout. You can also fund your wallet for future use and earn referral bonuses credited directly to it.
Do you offer interstate delivery?
We do not provide interstate delivery. We currently offer delivery services in Port Harcourt, Abuja, Lagos, and Ibadan.
How can i get same-day delivery?
At checkout, choose from various delivery options, including same-day delivery. To qualify for same-day delivery, confirm your order before 7 AM in Lagos or 10 AM in Abuja, Port Harcourt, and Ibadan
How can i place another order to another state
We currently do not offer interstate delivery. We only deliver within Lagos, Port Harcourt, Abuja or Ibadan
How do you charge for delivery
After placing your order, delivery fees are calculated automatically based on location and weight. Orders over 100kg incur an extra delivery fee.
0kg - 100kg = ₦ 0
101kg - 150kg = ₦ 1000
151kg - 200kg = ₦ 2000
201kg - 250kg = ₦ 3000
251kg - 300kg = ₦ 4000
301kg - 350kg = ₦ 5000
351kg - 400kg = ₦ 6000
401kg - 450kg = ₦ 7000
451kg - 500kg = ₦ 8000